Effective Date: 23 September 2025

Charge Solutions is committed to protecting your personal data and handling it with transparency, integrity and care, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect personal data in the course of providing immigration advice and related services.

1. Who We Are

Charge Solutions is a UK-based immigration consultancy providing advice and services to individuals and organisations in relation to UK immigration and sponsor licence compliance.

Charge Solutions is the data controller responsible for your personal data.

2. What Data We Collect

We may collect and process the following personal data:

• Personal Information: Name, contact details, job title

• Identity Information: Passport details, visa status, nationality

• Immigration Information: Immigration history, application details, supporting documentation

• Organisation Information: Company details (where applicable)

• Communication Data: Emails, correspondence, and records of interactions

• Technical Data: Website usage data (including cookies and IP address)

We may also process special category data (such as health or personal circumstances) where necessary for immigration applications.

3. How We Use Your Data

We use your personal data to:

• Provide immigration advice and consultancy services

• Prepare and submit applications to UK Visas and Immigration (UKVI)

• Communicate with you and relevant third parties (e.g. employers, sponsors)

• Comply with legal and regulatory obligations

• Improve our services and website functionality

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contract: To provide services requested by you

• Legal Obligation: To comply with immigration and regulatory requirements (including IAA obligations)

• Legitimate Interests: For business administration and service improvement

• Consent: Where required, particularly for special category data

5. Sharing Your Data

We do not sell or rent personal data.

We may share your data where necessary with:

• UK Visas and Immigration (UKVI) or other government authorities

• Employers or sponsors (where relevant to your case)

• Professional advisers and service providers (e.g. IT systems, secure cloud platforms)

• Regulatory bodies where required

All third parties are required to respect data protection obligations.

6. International Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR.

7. Data Retention

We retain personal data for up to six years after the conclusion of your matter, in line with regulatory and legal requirements.

Data is securely deleted or anonymised when no longer required.

8. Your Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion (where applicable)

• Restrict or object to processing

• Request data portability

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how your data is handled.

9. Cookies

Our website uses cookies to enhance user experience and analyse usage. You can control cookie preferences via your browser settings.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

• Secure storage systems

• Encryption and password protection

• Restricted access to authorised personnel

11. Contact Us

If you have any questions about this policy or your data, please contact:

Charge Solutions
Email: Laura@chargesolutions.co.uk
Phone: 07880047972
Website: www.chargesolutions.co.uk

12. Updates

This policy may be updated from time to time. The latest version will always be available on our website.